Chatbot use cases in QvQai
Explore our comprehensive overview of QvQai use cases to fully harness the power of your chatbot. Learn how QvQai can optimize customer interactions, improve efficiency, and drive meaningful engagement for your business.
Chatbot use cases in QvQai
Discover the diverse use cases of QvQai to enhance your chatbot’s capabilities and maximize its impact. From streamlining customer service to personalizing user interactions, QvQai empowers your business to achieve more with intelligent automation and efficient communication.
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Revolutionizing Customer Service with Smarter Support and Better Results
01. Marketing & Lead Generation
Besides answering all types of questions within a few seconds, your chatbot can also offer solid marketing and lead generation capabilities. You can collect valuable data about your customers, so you can enrich the records in your CRM system, or help you make the most accurate user persona. A well-trained chatbot makes it easy to see who’s visiting your website and why. This ensures your service and your information can be fine tuned to your customers’ needs.
55% of companies that use chatbots generate higher quality leads
84% of marketers say that chat-bots are a valuable marketing tool
57% of oraganizations undersand that chatbots can deliver a big ROI with little efforts
02. Sales
Today, an intelligent chatbot is just as valuable as a well-trained sales professional. The chatbot can engage customers at the right time, upsell better products or inform customers about ongoing promotions. If a specific product is out of stock, the chatbot can suggest similar products or offer to send an email when the product is available.
67% more revenue for companies that are using a chatbot.
68% of consumers say they are open to purchasing a product or service via a chatbot.
30% higher conversion for companies using an abandoned cart chatbot.
03. Customer service
One of the biggest advantages to using an intelligent chatbot is saving time and money. Chatbots can answer up to 90% of questions independently. That gives your team more time for other important tasks. Moreover, customers are shopping and transacting outside of business hours at home after work on the couch. Using a chatbot allows your team to be available 24/7 and provide instant responses to customer questions. It’s not for nothing that chatbots are heralded as the future of customer service.
87% of consumers have a positive or neutral experience with chatbots.
50% of consumers would rather talk with a chatbot than call with customer service.
86% of customer service agents say that using chatbots has saved them time to better answer more complex issues.
04. HR & Internal communication
When you’re running a business, you know that internal communications and HR take up a ton of time. This work can be handed over to a chatbot. An intelligent chatbot doesn’t only serve customers, but also employees or prospective employees. A chatbot can provide answers to frequently asked questions from employees in a few seconds, just like it can your customers. Even during the hiring process, the chatbot can conduct a thorough screening and filter the ideal candidates for you, saving your team time to speak with the candidates you might want to hire.
75% reduction in direct HR questions thanks to the use of chatbots.
1 in 3 employees sfind it challenging to find the information they need without chatbots.
92% of HR teams think that chatbots will be important for leading employees to information they need.
Frequently Asked Question (FAQ)
Why should we use QvQai?
QvQai stands out with GPT-4o driven chatbots that fully integrate with customer service systems. These AI bots are quick to implement, seamlessly work with channels like WhatsApp, Facebook, and Instagram, and offer a personalized customer service experience. This significantly increases efficiency and customer satisfaction.
Does QvQai use artificial intelligence?
QvQai utilizes advanced GPT-4o and Clause Sonnet 3.5 technologies, an AI system developed by OpenAI and Anthropic. This enables highly personalized and efficient customer service, interpreting and handling customer inquiries with a sophisticated understanding of their intent.
Do you offer help implementing the QvQai platform?
We strive to provide your customers with the best possible experience. You're not alone in this; our Customer Success Managers will guide you through successfully implementing QvQai with a hands-on onboarding process.